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TRANSDEV NEWS Many of you are using Transdev Go to plan your journey, track your bus and buy your ticket. We know having a really reliable and easy to use app is key to having a great journey with us, which is why we’re building on the success of Transdev Go and launching a new app.

The new app is now ready to download and you must make sure you download it as soon as possible for a seamless transition. The old app will be switched off at the end of the month, and over the next few days some of our tickets will be taken out of the old app.

Our new app is full of the features you have come to love with Transdev Go, including journey planner, bus tracker and a way to buy your tickets before you board. We’re working hard in the background to improve the app based on your feedback over the coming days, weeks and months and welcome any comments – drop us an email to and let us know your views – we want to continuously improve our service with you. Our new app gives us a platform to deliver some of the most anticipated features from you and we look forward to sharing more soon.

What do you need to do next?

It’s time download the app! Use the download links below or head into the Google Play store or Apple App Store and search for Transdev Go – you’ll notice our nice colourful new icon so it’s bound to stand out on your home screen. If you don’t buy a ticket on the app, you can start using the new app straight away – just delete the old one when you’re all used to the new app. You’ll need to register on the app so you can buy your tickets, even if you’ve registered on the old app – we can use push notifications to send important updates for your journey too.

Download for Android

Download for iPhone

If you buy a single, 1 day or 7 day ticket, you can continue to use up your tickets until the end of March on the current app. Please buy any new tickets on the new app.

If you have a bundle of days/trips. 28 day, term or annual ticket, the remainder of your ticket balance will be transferred to the new app in the coming days. Please remember to use the same email address for the new app as you did on the old app! You can check the email address you’ve used in the old app by going to Settings > Account Details. If you use a different email address, we can’t guarantee your tickets will transfer across.

Customers who are part of Commuter Club will need to re-verify in the new ap. Go to Tickets > Ticket Schemes, choose your employer and upload your ID. It may take up to 48 hours to verify your details, but you can buy your ticket straight away. If you don’t have the correct ID to prove you work at the company, you may lose access to your ticket.

If you go to a college which issues your ticket for you, the college will be in touch to confirm more detail.

Here are some of the most commonly asked questions…

Do I need to create a new account? Yes please – you’ll need to create an account on the new app using the same email address as you have on the old app.

Why haven’t my tickets transferred across? Your tickets will move across by the end of March.

Why do I need to upload a photo? This helps us to check that the correct customer is using the ticket, we ask for you to upload a photo. As long as your face is visible and clear in the photo it’s fine, so feel free to upload a fun selfie!

Do you need more help? Our team are on hand to assist – drop an email to or give us a call on 01422 553 576. You can also check out our handy videos below with top tips on using the app.


New and improved links for housing developments and business parks from Sun 7 April

NEW 4 to King Edwin Park and Harrogate West Business Park

In partnership with North Yorkshire Council, with funding from the housing developer, the new 4 will link King Edwin Park, the Army Foundation Park and Harrogate West Business park with the town centre. It will run every hour 7am to 7pm Monday to Saturday and also serve Skipton Road and Ripon Road.

6 and X6 will merge to provide an all day service to Pannal Ash, RHS Harlow Carr and Beckwith Knowle. It will run every 30 minutes Monday to Saturday and hourly on Sundays. At peak times, there will be extra buses so we’re running every 20 mins. The route will change on Otley Road and in Pannal Ash so we pick up on the opposite side of the road – this follows customer requests.

It’s so important that we can run as reliably as possible for you – so we can do this, we’ll be changing some of our other timetables too, also from Sunday 7 April.

1 Harrogate – Knaresborough

There will be a full timetable change from Monday to Saturday – buses will still run every 10 minutes.

Harrogate – Bilton

We’ll be making a few changes to our buses at peak times on weekdays.

Harrogate – Jennyfield

We’ll be making a few changes to our buses at peak times on weekdays.

8 Harrogate – Knaresborough – Wetherby

This route will be run by 21 transport from this date on behalf of North Yorkshire Council. Transdev tickets will now longer be valid. Please see the North Yorkshire Council website.

21 Knaresborough – Boroughbridge

We’ll be making a few changes to our timetable to improve reliability.

24 Harrogate – Pateley Bridge

We’ll be making a few changes to our timetable to improve reliability.

36 Leeds – Harrogate – Ripon

We’ll be making a few changes to our timetable to improve reliability.

S1 Ripley – Rossett School

We’ll be starting a new school bus serving from Ripley to Harrogate Grammar and Rossett School. Customers in Jennyfield who currently use the 620H should switch to the S1.

S2 and S6 Bilton – Rossett School

The S2 and S6 will be merged into a single route which will follow the route of the regular 2 bus around Bilton. A large double decker bus will be provided which is sufficient for all customers.

S8 Woodlands – Rossett School

We’ll be making a few changes to our timetable to improve reliability.

620H Dacre – Rossett School

The 620H will be run by another operator on behalf of North Yorkshire Council – sorry we don’t yet know who this is. The bus will no longer serve Jennyfield but please use the S1 instead.

727H Jennyfield – Harrogate Grammar School

We’ll be making a few changes to our timetable to improve reliability.

Timetables will be available soon. We’re here to help if you have any questions – get in touch by emailing or get in touch on X @harrogatebus.

See a full list of treats in Yorkshire

See a full list of treats in Lancashire



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